by Jim Guinn » Tue Jan 03, 2006 3:33 am
Not sure about Bruce and what he means when he says "stealing" his funds, I can share the following with you though.
If you sell digital download products, or sell non-tangible services (like traffic) think twice before using PayPal. A few months ago I had a rash of people buy digital products and services. I delivered and then they began charging back saying they never received the goods or services. With PayPal, you as a merchant are guilty until you can prove yourself innocent. Even though I could supply customer orders and my own vendor orders that corresponded with my customer orders, PayPal refused these as proof. They only accept a shipping bill as proof that the customer received the "goods". Since you don't "ship" digital products and services, they said I had no proof that I "delivered" the products and services. They allowed all the chargebacks, plus assessed me fees for the chargebacks. I had NO recourse. They just took back the money and chargeback fees. All the time it took to resolve this, my account was frozen.
I know a lot of people have never had a problem with PayPal and they are very popular with over 86 million accounts. I once too thought they were great until I experienced my own horror story with them. They are most happy to take your money.
Jim