Tech Specialist - Work At Home

[tam2005]

Description

This position can be filled in the following states based on all requirements listed below:
FL, IN, KS, MN, MO, NC, NE, NJ, NV, OH, PA, SC, TN, TX, VA, and WY
This is an "At Home" position. As a Work at Home employee, you are responsible for obtaining your own computer system and home office, consistent with the requirements described below. Due to systems requirements, EMBARQ Work at Home employees must reside within EMBARQ phone service territory.

Become part of a company that is innovative and stands out amongst competitors in the marketplace. Say goodbye to traffic jams and high gas prices while conducting professional level support work from your very own home office. EMBARQ offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future, establishing what a next-generation local communications company can be. Join us as we EMBARQ on our journey!

Resolve customers' issues by performing activities either with direct assistance or by appropriate referral. Primary job duties involve technical trouble shooting helpdesk assistance for high speed internet customer. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Obtain and examine information to verify complaints and to determine possible causes. Consult with customers by phone to provide information about products and services. Specialists are encouraged to reactively offer and/or upgrade customers current EMBARQ services to ensure that customers are taking advantage of products and services that are available to meet their needs. Specialists may be eligible for an additional incentive based on performance.Refer unresolved customer issues for further investigation.

Please note:
Starting annual salary for this position is $22,968 ($11.00/hour)--non negotiable.
The salary range for this position is $21,000 to $39,000. Employees in this position are also eligible for incentive-based performance bonuses.
Starting base pay for current employees who transfer to this position will also be $22,968 ($11.00/hr).

*Bilingual candidates are strongly encouraged to apply*

Qualifications
As a Work at Home employee, you are responsible for obtaining your own computer system and home office, consistent with the requirements described below:
Strong knowledge of Microsoft Windows, MAC, OS drivers, and familiarity with TCP/IP protocols
Strong knowledge of PC hardware/software and familiarity with data products and services
Excellent customer service skills
Ability to work self sufficiently and effectively in a home-based work environment
Ability to consistently handle a high volume of customer calls in a professional manner throughout the workday
Previous technical support experience is preferred

Systems Requirements:
1. At-Home Technical Support Technicians are responsible for having access to the following minimum technical requirements for "at home" work in this position:
PC with a minimum of Windows XP
1.5 GHz Processor
1 GB RAM, USB Webcam
DVD player
PC headset & microphone
latest virus & spyware software
Must have EMBARQ telephone service
Must have EMBARQ High Speed Internet Service, minimum speed (1.5 mbps)

19" Monitor is strongly recommended
2. Must meet the following Embarq physical/logistical requirements for "at home" work in this position:
You are responsible for establishing a dedicated work place in your home, or work location
The work place is to provide adequate work surface and be free of background noise and distractions
During assigned work hours you must make arrangements for child care and ensure that pets or others cannot be heard by customers.
Live in EMBARQ territory

Must be able to work within center hours: Mon-Sat 6am-2am ET, Sun 8am-12am ET. Employees will have an opportunity to bid on hours and days off each quarter based on seniority
Applicants may be required to take a job-fit assessment, administered online immediately after applying. This assessment will take approximately 25 minutes to complete.
EMBARQ is proud to be an EEO/AA employer. We value diversity and maintain a drug-free workplace.