Customer Service - Call Center WAH Alpine Access

[tam2005]

Alpine Access, Inc. is the nation's leading provider of outsourced call center solutions through the exclusive use of home-based Customer Care Professionals (CCPs) working via the Internet. Publicly announced client partners for Alpine Access include Office Depot, J.Crew, ExpressJet, 1-800-Flowers and the Internal Revenue Service.


We have been featured on both local and national news programs including The Wall Street Journal, The New York Times, BusinessWeek, ABC’s Good Morning America and NBC’s Today Show.


Founded in 1998, the company has also been rated by Inc. Magazine, Deloitte and Touche, and the Denver Business Journal as one of the fastest growing companies in Colorado and the United States .


Candidates must be fluently bilingual in English and Spanish.
Work from the comfort of your home!
Profesionales de atención al cliente (CCP's) que trabajan en este programa se encargará de entregar un servicio al cliente superior en todas las interacciones con clientes, que incluyen el manejo de entrada y de salida de llamadas de servicio de cliente para los clientes de teléfonos móviles. El candidato ideal tiene la capacidad de construir una relación profesional y amistosa con el que llaman y piden ser cómodo para el pago y la negociación de soluciones de pago.


FULL-TIME: Production pay rate - $9/hour


EXPERIENCE
Minimum 1 year of customer care experience required
Previous call center experience desired
Work from home experience desired
Knowledge of wireless companies desired
Candidates currently working for another cell phone provider, will not be eligible for hire at this time.

REQUIRED SKILLS
Collections experience required
Proactive problem solving skills and the use of empowerment to resolve customer issues
Ability to ask for payment and negotiate payment schedule
Ability to empathize and establish positive rapport with customer
Excellent listening skills
Excellent customer service, interpersonal, and communication skills
Excellent verbal and written communication including grammar and voice quality
Ability to learn via live instructor lead phone/conference call
Excellent attention to detail

Ability to multi-task in a fast-paced and changing environment
Good typing, data entry, and spelling skills

COMPUTER SKILLS
Excellent to high computer skills- use internet daily, knowledgeable with downloading programs and emailing file attachments.
Skilled with using chat and instant message communications.
Knowledgeable with keyboard short-cuts, such as cut-and-paste.
Ability to trouble-shoot computer glitches independently before calling for assistance.

Able to work with seven to fifteen browser windows open on desktop and can toggle between multiple windows.

WORK REQUIREMENTS
Legally able work in the United States
High School Diploma or equivalent
18 years or older
Must have home PC and internet connection that meet requirements*
(*click apply now for more details)
Drug Screen, Background Check, and Credit Check:
A successful result of a drug, background, and credit check is required for all CCPs
A successful result of a credit, background, and drug test is contingent on the job offer

SHIFTS
Listed in Colorado Mountain Time
FULL TIME 1:30pm-10pm Sun Mon Tue Wed Fri
FULL TIME 1:30pm-10pm Mon Wed Thu Fri Sat
TO APPLY - click apply now button!
Alpine Access is an equal opportunity employer.