Teleinterviewer (Part Time Work From Home)

[tam2005]

Unresearched...

Basic Purpose:
This position completes insurance applications via telephone for a single client company.
Working Hours:
The work from home position would require working from the Lee's Summit office for 6-8 weeks.
Monday-Friday 3:00pm-7:00pm, Saturdays 8:00am-Noon
(Wednesday or Thursdays off during the week) for 4-6 weeks then home
OR
Monday-Friday 4:00pm-8:00pm, Saturdays 8:00am-Noon
(Wednesday or Thursdays off during the week) for 4-6 weeks then home
Required Equipment:

· DSL/Cable connection speed 1.0 Mbit down/256 Kb upload speed minimum
o (Cannot be through aWiFi internet connection or satellite provider.)
· Home telephone line with local Kansas City area number
o Note: the position requires the applicant to reside in the Kansas City metro area
· Analog Phone
· Analog Headset
· Desk
· Chair
· Lighting
· Surge Protector
· Quiet Working Space
· The position may also require a router and multiple in home visits for setup and repair of equipment. The smart computer and all other necessary technical equipment will be provided by Quest Diagnostics
Principal Duties & Responsibilities:

· Complete interviews with insurance applicants via telephone. These interviews will include gathering medical, financial, occupational, and avocation histories. Review and edit information collected during the interview for quality assurance purposes.
· Manage the C4 Call Management System by making telephone calls, logging call attempts, documenting information within orders as necessary and recording call results.
· Responds to the needs and requests of clients and Quest Diagnostics management and staff in a professional and expedient manner.
· Observes all compliance policies and safety policies and procedures as outlined in the Quest Diagnostics Safety Manual or safety matters included in other special training.
Knowledge & Experience:
· High School Diploma or Equivalent required, some college courses preferred.
Minimum Skills Required

· Ability to type 30 wpm
· Strong communication skills
· Accurate, detail oriented
· Proficient teamwork skills
· Good work attendance record
· Organizational skills
· Six (6) Months Customer service experience
Minimum Skills Preferred
· Background in Medical Terminology