Work at Home Reservations and Services Specialist

[tam2005]

Work at Home Reservations and Services Specialist- PT and FT
Location: Texas--Dallas
Hilton Hotels Corporation (Hilton) offers a variety of global opportunities. Comprised of 12 brands with more than 3,200 hotels in 77 countries, our Team Members are committed to delivering our brand promises to our customers. At Hilton, you’ll discover hospitality jobs whether you are a first time applicant or a career professional.

Our well known brands represent market leadership in their respective segments of the industry, whether it’s luxury or lifestyle brands to mid prices, extended stay or vacation ownership, Hilton has something for everyone. The company owns, manages and franchises hotel brands including Hilton®, Conrad® Hotels and Resorts, Doubletree®, Embassy Suites Hotels®, Hampton Inn®, Hampton Inn & Suites®, Hilton Garden Inn®, Hilton Grand Vacations™, Home2 Suites by Hilton™, Homewood Suites by Hilton® and The Waldorf Astoria Collection®.

Come and explore a world of opportunities and join our team to help us achieve our mission to be the industry leader, outperform our competition while creating a dynamic entrepreneurial, high growth business that can seize global opportunities! Part of the Hilton Family HRCC handles inbound reservation request calls for all Hilton Brands, including: Hilton, Embassy Suites, Homewood Suites by Hilton, Conrad, Hampton Inn and Suites, and DoubleTree Hotels. HRCC has had an enormous impact on the growth of Hilton Hotels Corporation by shifting the task of booking reservations from operators at individual hotels to sophisticated call centers and localized web sites that process reservations for Hilton Family hotels.

Here at HRCC, we have a long history of providing hospitality and world class service to our customers. When you join the Hilton Family, you'll be part of a dynamic culture committed to the highest quality of service - a fun, family-oriented atmosphere where positive attitudes and a strong work ethic are rewarded. The people who make up the Hilton Family are called team members. And just like a close-knit family, team members are always willing to assist and encourage each other. In fact, supporting our team members is critical to our future. Our mission statement speaks to that, as well as our commitment to our employees. Job Summary In early 2007, HRCC launched a Hilton at Home program for part-time Reservations and Services Specialist.

As a part-time telecommuter, Hilton at Home team members perform the same role as on-site Reservations and Services Specialists. You will receive inbound calls from people across the country and assist them in making reservations for our hotels and resorts. You will use the most modern technology available while working from your home office.

As a part-time work at home Reservations and Services Specialist, you will receive inbound calls from people across the country and assist them in making reservations for our hotels and resorts. Available work hours will vary based on business needs.

Basic Qualifications

• Flexible for scheduling – based upon business needs.
• Excellent communication skills including the ability to speak, read and write fluently in English
• Steady job history
• Basic computer skills including navigational skills and the ability to conduct internet searches,
• Ability to pass reference checks, drug screen, and a criminal background check
• Ability to sit in front of a PC monitor for extended periods of time
• High school diploma or equivalent Additional Information In addition to the Basic Qualifications outlined above, this position requires the following:

* Dedicated home phone with ability to receive local calls from the 972 area code and 770 exchange. This phone line may not be through a VoIP (i.e.; Vonage, Skype, etc.)

*Intel x86 compatible Personal Computer (PC) - prefer less than 5 yrs old (Apple Macintosh is not supported)

* 512mb Ram (memory)

*Home PC with CD Burning capability (internal or external drive)

*Keyboard and mouse

*Monitor - preferably an LCD flat panel. A CRT may work but the screen will flicker.

* PC must be able to boot the demo CD (this will be reviewed if you advance to the next step of the pre-screening/ hiring process)

*Computer with sound/ sound card

*High speed Internet connection (wireless is not permitted)

* Have a home office environment that is professional, safe, and free from background noise and distractions

* Be able to attend paid training, on-site at our facility. (See training times below) All training runs Monday - Friday for seven weeks. 100% attendance is required (no absences or tardies).

* Must be able to work 20-25 hours per week. We offer a variety schedule options to choose from (morning/afternoon/early evenings, all include weekends)

* May be required to come on site once a month during scheduled shift

*Orientation will be held on Wednesday, May 13, 2009.
Note: Orientation is mandatory and paid

*Class starts May 18, 2009

*Training will be from 6:00 pm-11:00 pm (Monday –Friday; 7 weeks)

*Training is part time

* After the successful completion of training, you will have the option to accept a full time position.

Starting salary for this position is $8.25 per hour plus monthly incentive (Wage during training is $7.00 per hour) EOE/AA