Work At Home- Technical Support

[tam2005]

Part time Positions 20 to 29 Hours a Week
Must be flexible to work a shift between the hours of 8am to 12 midnight including weekends.

To apply, type in this address: http://recruit.suth.com/. Once you have applied you will receive a 2nd email with 24 hours with the link to the technical support assessments.

What makes us different from the competition? That is easy! You will be working from the comfort and convenience of your own home! No, this is not a gimmick, but a serious opportunity to work from home for an organization that was ranked #9 in Rochester’s Top 100 Employers.

Job Responsibilites:
Responsible for level one support for customers regardless of electronic device, operating system, application, internet provider or specific question.
This includes detailed documentation of the product, issue, and troubleshooting / Solution steps involved in solving the issue.

The Technical Support Associate is responsible for answering/placing technical support calls from/for our client’s customers and providing Level I technical assistance to the end user on products we are contracted to support.

The Technical Support Associate is also responsible for accurate and efficient problem diagnosis. This individual must remain informed and trained in current technology and have excellent customer service skills.
· Process telephone calls from customers including working with customers to identify, troubleshoot, diagnose and resolve basic to advanced technical and non-technical questions and problems.
· Follow procedures and department processes to record initial call information, steps taken toward resolution, and final resolution.
· Responsible for remaining organized and properly documenting all work completed using the tools provided.
· Dependable and have ability to adapt to a continuously changing environment
· Team player and able to work in a fast paced environment.
· Provide excellent customer service to our customers at all times.
· Efficiently and effectively solving issues presented by our customers over the phone.
Follow all processes and procedures established for the company and the program
.


job Requirements

To be a successful technical support associate with Sutherland, you must have:
· 1 - 2 + years customer service and technical experience
· High School diploma required
· 1 - 2 + years experience with computer software helpful and preferred
· The ability to accept a PART TIME work from home opportunity
· Ability to work any hours needed during the training period


In addition, in order to be considered for a work from home position with Sutherland@Home, there are some technical requirements your computer must have to run our software and connect to the Sutherland network:

Hardware Requirements
You will need a PC that meets the following minimum requirements:
32 Bit Windows XP or 32 Bit Windows Vista (Home Premium or Business)
1 GHz or higher Intel Pentium 4 or AMD 64 processor
1 GB of System Ram for Windows XP or 1.5 GB for Vista
20 GB of available hard drive space
DVD drive
Sound Card
Analog Headset
Broadband Internet (not WiFi)
·
In addition, you will need a high speed Internet connection that meets Sutherland's minimum bandwidth requirements and an analog noise-canceling multimedia Headset
If your computer meets the minimum requirements above, follow the link below to apply! Once you click to apply, you will complete Sutherland Global Services employment application. Once you have completed the employment application, be sure to watch your e-mail. Within a few minutes, you should receive an e-mail response to your application acknowledging receipt and further instructions for continuing assessment portion of the hiring process. It is imperative you are on the computer you plan to work from at this time!