Customer Service Representative

[tam2005]

Network Solutions is a leading provider of E-Business solutions and the pioneer of the domain name registration service. We are One of the Best Places to Work in PA (top 5) and have been recognized for providing an outstanding customer service experience under the J.D. Power and Associates Certified Call Center Program for a 4th consecutive year!

We have an exciting opportunity for Customer Service Representatives (NSS) in our Drums, PA office. You will be trained extensively on our online products. After training, you will provide an outstanding experience to our customers by resolving their concerns and providing solutions, up-selling them on new and exciting products and helping retain their business.

Network Solutions manages more than 8 million domains for more than 4 million customers worldwide. We draw on nearly 30 years of experience to make it simple and affordable for our customers to build and manage an online presence through a one-stop Web solutions provider. We offer a full range of Web-related services, including Web site design and hosting, e-commerce platforms, online security products, and online search engine marketing.

Job Responsibilities:
Handle inbound customer calls during scheduled hours providing an excellent customer experience at all times
Achieve productivity related targets including sales and revenue objectives, average handle time, log in time, available time, schedule adherence, closures and quality measures
Keep updated on all developments and changes, taking ownership to obtain and learn all information provided via print and the intranet
Use all proprietary database, web and telephony tools effectively, reporting faults to helpdesk or supervisors as soon as they occur
Discuss call monitoring feedback with supervisor in order to improve performance

Actively support, at all times, company policy and best practices in the area of security, with special emphasis on the protection of sensitive customer information
Provide additional support to the supervisor including administrative tasks, special projects, coaching new hires, and report analysis as needed

Requirements
High School degree required. Some college preferred.
Basic understanding of Internet principles, terminology and functionality
Typing skills of 20 wpm
Experience and skills including Word, Excel and Windows
Prior customer service and/or sales experience preferred
Full-time on-site and possible home based/telecommuting positions (2nd and 3rd Shift). You must be available for 6 weeks of on-site training.

For more information about Network Solutions, please go to: http://www.About.NetworkSolutions.com

Network Solutions is an Equal Opportunity Employer