Technical Support - Apple At Home Expert

[tam2005]

Apple is America!s most admired company (FORTUNE
2008). We believe in hard work with a fun, creative
environment. We believe each customer interaction is
an opportunity to delight, impress, engage and inspire.
We are looking for the right passionate people to help
expand one of the fastest growing technology
companies in America.

As an Apple At Home Expert, you'll be part of the Apple Revolution, working to make the customer experience as rewarding as the products themselves. Your technical expertise supporting the Mac product line, your creativity and your innovation towards customer delight will help us help our customers as they strive to achieve their aspirations. As a company who's motto is “think different”, our “work different” philosophy offers you the opportunity to work independently in your home office. You will receive all the wonderful benefits of working for an amazing company without ever leaving your home.

Your Ideal Company:
•Award Winning Customer Service
• Cutting Edge Technology
•Employee Benefits Plan
•Performance Recognition
•Highly Recognized
•Green

Our Ideal Candidate:
•Independent
• Creative
•Team Player
• Excellent decision maker
•Accountable
•Technical savvy

Desired Qualifications:
• Previous experience in high tech customer service
•Flexibility to work varied shift on a 7 day schedule
•Analyze and resolve a wide variety of complex technical customer issues
•Exceptional written and verbal communication skills
• Leadership skills in an area of technical speciality
•Superior time management and prioritization skills
•Mac and Mac OS experience strongly preferred

Workspace Requirements: (if not currently present, will acquire)
• A private workspace in your house, where ambient noise can be minimized during work hours.
• A workspace with a desk and ergonomically fitted chair that allows proper installation of your technical equipment.
• An analog phone line that can be dedicated to contact center calls (monthly allowance provided by Apple).
• Internet service meeting minimum system requirements (monthly allowance
provided by Apple).
• Self-motivated and able to work remotely from co-workers and management.