Technical/Customer Support-Work At Home

[tam2005]

Unresearched...

Looking for well-managed growth and unlimited growth potential with a solid company? FreedomVOICE Systems offers a unique environment that fosters individual growth and rewards performance. The work environment is fast-paced, furious, and high-energy. The staff is close-knit and supportive. You'll get the chance to work with bright, highly motivated people.

As a Technical/Customer Support representative for FreedomVOICE Systems, you will be an important member of the team that provides technical support to clients; understands caller issues; resolves issues; utilizes help desk ticketing system; improves help desk results; enhances coworkers knowledge.

Qualifications
Excellent ability to present complex technical information in a clear and concise manner to a variety of audiences, including non-technical.
Expert at demonstrating patience, even in the most trying of circumstances.

Projects a professional and polished image that inspires confidence and trust.
Knowledge of the telecommunications industry, knowledge of VoIP, firewall, routers. Basic knowledge of TCP/IP networking (DHCP, IP addresses, subnets, gateways, etc), ability to configure switches/routers.
Candidate must be able to fill the open shift hours of M-F 6am - 3pm Eastern time.

Must be self motivated and reliable. Able to take initiative to learn and retain knowledge about our services.
AA or equivalent experience. Network + certification or better a plus. Deep understanding of voip/networking technoligies developed through real-world experience.