Customer Service Representative-Work From Home

[tam2005]

*Answer inbound calls from stores and customers regarding all facets of their Credit Card Account.
*Resolve credit inquiries on new accounts and authorize sales on existing accounts.
*Demonstrated proficiency in multi-functional work processes and have knowledge of all departments and branches including; Collections, Risk/Authorizations, payment processing centers, etc.
*Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction.
*Maintain and improve customer/client relations.
*Utilizes PC, telephone, calculator.
*Continuous maintenance of customer profile via PC, as a result of written or verbal requests from customers.
*Performs other duties as assigned. ~HJ~
*Proven history of strong interpersonal skills and two-way communication.
*Ability to work independently in a remote setting with limited supervision.
*Self-motivated with solid organizational, creative problem solving and time management skills.
*Strong level of technical aptitude including PC proficiency and able to troubleshoot minor PC issues.
*Adaptability to change behaviors based on constructive feedback delivered virtually.
*Accountability to monthly metrics/team goals on quality/productivity scores.
*Basic mathematical skills with use of calculator.
*Must be physically located in Kansas, Missouri and within 50 miles from the GE Money office in Merriam, KS.
*Must be 18 years, or older. *Must have a High School Diploma or GED Equivalency.
*Must be willing to take a drug test as part of the selection process.
*Must be willing to submit to a background investigation as part of the selection process.
*Must have unrestricted authorization to work in the United States.
For U.S. employment opportunities, GE hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status.

Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. GE will require proof of work authorization. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Customer Service background.
*Virtual work experience helpful.
*Some college preferred.
*Some previous sales experience
YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT.