Work At Home /Customer Care/ Tech Support

[tam2005]

Sutherland Global Services is currently hiring

Customer Service/technical support Work At Home Agents
Sutherland Global Services is a leading Business Process Outsourcing (BPO) company with more than two decades of experience in the customer management space. Since 1986, some of the world's most respected companies have depended on Sutherland to manage various aspects of their customer operations. Sutherland Global Services is a privately-held company with headquarters in the United States.
Sutherland@Home is currently recruiting for top-performing associates to work from home!
What makes us different from the competition? That is easy! You will be working from the comfort and convenience of your own home as an employee, NOT an independent contractor! This is an opportunity to work from home for an professionally recognized global organization .
Please visit our websites at http://www.suth.com/ and http://www.sutherlandathome.com/.

If you have any questions about the WFH jobs with Sutherland Global Services please follow this link to get your answers
http://www.sutherlandathome.com/Frequen ... stions.asp
Customer Care/Technical Support Associate

GENERAL DESCRIPTION:
The Technical Support Associate is responsible for handling technical support calls representing our clients’ customers and providing Level 1 technical assistance. The position requires a professional friendly demeanor with a strong desire to deliver the best possible customer service. They would also interact with customers via inbound calls for the purpose of providing assistance to customers that are setting up home networks and accessing the Internet.
Hours of Availability: Flexible to work shifts between the hours of 7am to 11pm Monday – Sunday-
Pay: up to $10 per hour

job Requirements
SPECIFIC JOB RESPONSIBILITIES:
Basic technical and troubleshooting skills
Excellent problem diagnosis and problem solving skills
Strong communication skills
Must be well organized and be able to handle multiple tasks to document issues
Must be a positive team player and be able to work in a fast-paced environment
Ability to continuously learn and keep update with new technologies
Ability to guide a customer through appropriate solutions, including sales
Training: Sutherland Global Services pays its employees for initial training and offers basic and extended training options for career-minded individuals.
Sutherland@Home requires that the home user own adequate PC hardware and Broadband internet access. For details, click on this link to view the hardware requirements:

Hardware Requirements
You will need a PC that meets the following minimum requirements:
2 GHz or higher Intel Pentium 4 or AMD 64 processor
2 GB of System Ram for Windows XP or 1.5 GB for Vista
20 GB of available hard drive space
DVD drive
Sound Card

In addition, you will need a high speed Internet connection that meets Sutherland's minimum bandwidth requirements and an analog noise-canceling multimedia Headset
If your computer meets the minimum requirements above, follow the link below to apply! Once you click to apply, you will complete Sutherland Global Services employment application. Once you have completed the employment application, be sure to watch your e-mail. Within a few minutes, you should receive an e-mail response to your application acknowledging receipt and further instructions for continuing assessment portion of the hiring process. It is imperative you are on the computer you plan to work from at this time!

To apply use this link: http://recruit.suth.com