Customer Service Representative--PT Work At Home

[tam2005]

*Answer inbound calls from stores and customers regarding all facets of their credit card account.

*Resolve credit inquiries on new accounts and authorize sales on existing accounts.

*Utilize professional cross-selling techniques to generate additional revenue via retail, credit, and/or product marketing.

*Demonstrate proficiency in multi-functional work processes and have knowledge of all departments and branches including Collections, Risk/Authorizations, Payment Processing Centers, etc.

*Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction.

*Maintain and improve customer/client relations.

*Utilize PC, telephone & calculator.

*Continuous maintenance of customer profile via PC, as a result of written or verbal requests from customers.

*Perform other duties as assigned.


*Must have a High School Diploma or GED Equivalency.

*Minimum 6 months of customer service experience of any kind

*Must be physically located within a 50 mile radius of the GE Money Office located in Charlotte, NC

*Must be willing to obtain, maintain and pay for a land line telephone, non-wireless broadband/high speed Internet connection, and a non-wireless headset (reimbursement of up to $40 after six months).

*Ability to work a shift encompassing a variety of operating hours and days of the week, including weekends and holidays as required.

*Associates work up to 19.5 hours per week

*Must be able to attend training full-time for 9 days onsite and part-time virtual self-paced.

*Must must be 18 years of age or older.

*Must be willing to participate in all of the following: background check, drug screen, fingerprinting.

*Must have unrestricted authorization to work in the United States.

*If currently a GE employee, you must have been in your current position for at least 6 months, have at least a "consistently meets expectations" performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement)