Home Based Customer Service Rep

[tam2005]

Unresearched...

Focused exclusively on higher education, Higher One provides refund management services to higher education institutions and banking services to members of their community through a card based solution. Higher One currently provides services for 400,000+ active banking customers across the nation. And we do it without a single teller. All service is provided via web or phone. Account opening is conducted entirely online without paper signatures. The self-service web channel is emphasized for transactions whenever possible.

In 2007, Higher One was ranked # 85 on Inc Magazine’s list of the 500 Fastest Growing Companies in the United States. Now in 2008, we were recognized by Entrepreneur Magazine as # 12 on their Hot 100 Businesses!

**We are currently recruiting in CT, CO, FL, WA, and TX only.**
Currently, Higher One is seeking experienced Customer Service Representatives who will work from home and can meet the following requirements at the time of application:

A reliable personal computer that meets all of the following Higher One system requirements:
Windows 2000, XP, or Windows Vista (32 bit Version only) with Internet Explorer 7 or higher
Agents with Windows Vista will be required to install a VPN client provided by Higher One
Internet Explorer 7 or higher
Antivirus Software with current and updated virus definitions
Installed and current anti-spyware software
Broadband internet access (Cable, DSL, or Verizon FIOS only. Internet Explorer 7 or higher)

Other requirements:
A quiet work area without background noise and interruptions (ex. pet noises and personal interruptions)
Ability to be on the internet and a landline phone call simultaneously
Ability to pass a credit and background check
Must be at least 18 years of age
Must have a High School diploma, GED or equivalent
Must be able to work 20-40 hours per week between the hours of 8am and 8pm EST

Must be eligible to work in the United States
The Home Based Customer Service Representative will respond to inbound telephone inquiries and email requests from Higher One accountholders. Customer service representatives serve as the first contact with card holders. In this role you will assist customers with questions and issues regarding their accounts.
Qualifications: 1 to 3 years experience in customer service and data entry experience required. Good listening skills required. Must have excellent oral and written communication skills. Must have professional phone manner and ability to handle customer complaint calls. Previous experience working in a bank and/or call center is helpful. Bi-lingual/Spanish speaking a plus.

***Pay scale is between $10 and $12 to start