Customer Service Rep--Work At Home

[tam2005]

Unresearched...

Employer is the largest direct-Marketer of replacement contact lenses in the United States. Through its toll-free telephone number, and through its multiple Internet addresses— the Company offers substantially all of the soft and hard contact lenses produced by major contact lens manufacturers. The Company stocks the largest inventory of contact lenses in the world from which it can ship approximately 95% of its orders within one business day of receipt. Employer has been recognized as one of Utah’s best companies to work for several times over the past few years.

Our Customer Service Representatives work in (what we feel) the best inbound call center in Utah. They receive, investigate and respond to all inquiries regarding shipments, contact lenses, and customer concerns. This position's main duty is to provide superior customer service while selling and up-selling replacement contact lenses to new and existing customers. Customer Service Representatives input customer information and phone orders into a computer and answer inquiries via phone, live chat and email. Employer also has a Work At-Home program.

Job duties for the At-Home Customer Service Representative position are the same as our Customer Service/Inbound Sales position listed below. You are welcome to apply for a CSR position at our Draper facility and earn your way into a work at home position. A minimum of 4 – 6 months working at our Draper facility, an At-Home opening and the ability to meet specific performance expectations is required in order to be approved to work from home. Scope of Responsibilities Communicate with customers via phone, email, and live chat. Respond to customers inquires concerning orders, returns, shipments, products and overall customer service.

Employ supportive sales techniques by offering current promotions, including special offers. Order entry into a computer database for new orders, changes or cancellation updates to existing orders. Outbound communication with customers and doctors’ offices as needed for follow up. Initiate tracking with delivery services. Initiate product replacement orders for various reasons. Solicit sale of new or additional services to inbound callers. Treat all customers in a professional, respectful manner Maintain records of related activities and customer orders. Correspond to customers in writing as needed.